Financial Stress and Work Outcomes of Credit Counseling Clients

This study examined how credit counseling clients’ financial stress and financial satisfaction are associated with their work outcome variables, including personal finance-work conflict, work time used for personal finances, and absenteeism. Data were collected by a national non-profit organization, InCharge® Debt Solutions, from consumers who telephoned seeking assistance in debt management. Regression results showed that those with high levels of financial stress or lower levels of financial satisfaction were more likely than others to experience conflict from personal finances at work, to spend work time handling personal finances, and to cut down normal work activities.

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